FTO Launches Helpline to Guide & Facilitate Taxpayers

On Thursday, the FTO office in Islamabad launched a helpline to assist and support taxpayers who are facing issues.

The FTO’s office has been working to address grievances of taxpayers who have been affected by the maladministration of tax officials in the Revenue Division (FBR).

The Federal Tax Ombudsman’s grievance redressal mechanism offers prompt and free relief to taxpayers who are aggrieved. In order to build the confidence of existing and potential taxpayers to meet their national obligation by paying taxes to the national exchequer, the FTO secretariat with the approval of the Govt. of Pakistan launched a public awareness campaign.

For the convenience of taxpayers, the secretariat has created and released CMIS software. Initiation of communication with the complainants has also been done through short code SMS service.

The mobile short code 9386 has been approved by Pakistan Telecommunication Authority (PTA) and a monitoring dashboard with graphical representations of data has been developed for the Hon’ble FTO to monitor daily progress in CMIS. Android mobile application will remain available on the Google Play Store.